Terms & Conditions

1. Services

I provide digital technology and consulting services that may include, but are not limited to:

• SaaS product consulting
• SaaS product strategy and development
• MVP planning and product discovery
• Product roadmaps and feature prioritization
• UX and product strategy
• Fractional CTO and product leadership consulting
• Custom web application development
• E-commerce development and consulting
• Business and technology consulting
• Product audits and strategic advisory
• Digital growth and technology strategy
• Other technology, development, consulting, and related services agreed upon with a client

The exact scope of services, deliverables, timelines, fees, and responsibilities will be agreed upon separately with each client.

2. Client Engagements

Before beginning a project, I may provide a proposal, quotation, statement of work, agreement, invoice, or other written confirmation describing the project.

Where a separate written agreement exists between me and the client, that agreement will govern the specific project. These Terms will apply to matters not specifically addressed in that agreement.

I reserve the right to decline any project or service request at my discretion.

3. Project Scope

Services will be provided according to the agreed project scope.

Requests that fall outside the original scope may be treated as additional work and may result in additional fees, revised timelines, or both.

Changes to project requirements, functionality, design, content, integrations, or other deliverables may affect the estimated cost and completion date.

Additional work will generally be discussed with the client before it is undertaken.

4. Fees and Payments

All fees will be communicated to the client before or during the engagement.

Depending on the project, payment may be required:

• In advance;
• In milestones;
• On a monthly or recurring basis;
• Upon completion of specified deliverables; or
• According to another payment schedule agreed upon in writing.

Invoices are due according to the payment terms stated on the invoice or project agreement.

Late payments may result in the suspension of services, delayed delivery, or termination of the project.

Unless otherwise agreed in writing, payments already made for completed work or services are non-refundable.

5. Third-Party Services and Expenses

Projects may require third-party services, platforms, software, hosting, domains, plugins, APIs, payment processors, applications, subscriptions, or other external services.

Unless expressly stated otherwise, these third-party costs are the client's responsibility.

I am not responsible for changes to, interruptions of, or failures caused by third-party services that are outside my reasonable control.

Third-party platforms may also impose their own terms, fees, limitations, or requirements.

6. Client Responsibilities

Clients are responsible for providing accurate, complete, and timely information, materials, credentials, approvals, feedback, and other resources reasonably required to complete a project.

Delays caused by missing information, delayed approvals, unavailable resources, or changes requested by the client may affect project timelines.

The client is responsible for ensuring that any content, images, trademarks, data, software, documents, or other materials supplied to me may legally be used for the project.

7. Deliverables and Approvals

The client is responsible for reviewing deliverables and providing feedback within a reasonable timeframe.

Where a client approves a design, feature, milestone, or deliverable, subsequent changes may be considered additional work and may incur additional fees.

Project timelines are estimates unless a specific deadline has been expressly guaranteed in a written agreement.

8. Intellectual Property

Unless otherwise agreed in writing, upon receipt of full payment for the applicable work, the client will receive the rights to the final custom deliverables specifically created for that client.

This does not automatically transfer ownership of:

• Pre-existing intellectual property;
• My proprietary processes and methodologies;
• General knowledge, skills, techniques, and expertise;
• Reusable code, frameworks, libraries, tools, templates, or components;
• Third-party software or materials; or
• Open-source software and other materials subject to third-party licenses.

Third-party materials remain subject to their respective licenses and terms.

I retain the right to use general knowledge, skills, experience, and non-confidential techniques gained during a project.

9. Client Materials

The client retains ownership of materials supplied by the client.

By providing materials to me, the client grants me permission to use them as reasonably necessary to perform the agreed services.

The client represents that it has the necessary rights, permissions, and licenses to provide and use those materials.

10. Confidentiality

I will take reasonable steps to keep confidential information provided by clients confidential and will use such information only as reasonably necessary to provide the agreed services.

Confidential information does not include information that:

• Is publicly available;
• Was already lawfully known to me;
• Is independently developed without use of confidential information; or
• Must be disclosed by law or legal process.

Where a separate confidentiality or non-disclosure agreement exists, that agreement will govern confidentiality obligations.

11. Website and Service Availability

I make reasonable efforts to keep the Website and services available and functional.

However, I do not guarantee that the Website will always be available, uninterrupted, error-free, secure, or free from technical issues.

I may modify, suspend, update, or discontinue any part of the Website without prior notice.

12. No Guarantee of Business Results

Technology, consulting, development, and digital strategy services can support business objectives, but I do not guarantee specific business, financial, marketing, sales, traffic, conversion, investment, or revenue results.

Any examples, case studies, performance figures, projections, or statements regarding potential outcomes are provided for informational purposes and should not be interpreted as a guarantee of future results.

13. Artificial Intelligence and Third-Party Tools

Depending on the project, I may use artificial intelligence tools, APIs, software platforms, automation tools, or other third-party technologies to assist with research, development, analysis, content, testing, or other services.

Where applicable, such tools may have their own terms, privacy policies, limitations, and data-handling practices.

I will take reasonable care when using such technologies, but I cannot guarantee that third-party AI or software outputs will always be accurate, complete, original, or error-free.

Clients remain responsible for reviewing and approving final business-critical content, decisions, and deliverables.

14. Website Content

The information published on Dankhan.co is provided for general informational purposes.

While I make reasonable efforts to keep information accurate and current, I do not warrant that all information on the Website is complete, accurate, current, or free from errors.

Nothing on the Website constitutes legal, financial, investment, medical, or other regulated professional advice unless expressly stated otherwise.

15. External Links

The Website may contain links to third-party websites, platforms, or resources.

These links are provided for convenience or informational purposes. I do not control or endorse third-party websites and am not responsible for their content, availability, security, privacy practices, or terms.

Users access third-party websites at their own risk.

16. Limitation of Liability

To the maximum extent permitted by applicable law, I will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, business opportunities, data, goodwill, or anticipated savings arising from the use of the Website or services.

My total liability arising from a specific project or engagement will, to the maximum extent permitted by applicable law, be limited to the amount actually paid by the client to me for the specific services giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

17. Indemnification

To the extent permitted by applicable law, the client agrees to indemnify and hold me harmless from claims, losses, liabilities, damages, costs, and expenses arising from:

• Materials or information supplied by the client;
• The client's misuse of a deliverable;
• The client's violation of applicable laws or third-party rights; or
• The client's breach of these Terms or a separate project agreement.

18. Termination

Either party may terminate an ongoing engagement in accordance with the applicable project agreement.

If no separate termination terms have been agreed upon, I may suspend or terminate services where:

• An invoice remains unpaid;
• The client materially breaches these Terms;
• The client repeatedly fails to provide required information or approvals;
• Continuing the engagement would create legal, ethical, or security concerns; or
• Other circumstances make continued performance reasonably impractical.

Upon termination, the client remains responsible for payment for work completed and approved expenses incurred up to the termination date.

19. Changes to These Terms

I may update these Terms from time to time.

The updated version will be posted on this Website with a revised “Last Updated” date.

Continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

20. Governing Law

These Terms will be governed by and interpreted in accordance with the laws applicable to my business and the jurisdiction in which I operate, without regard to conflict-of-law principles.

Any disputes will first be addressed in good faith through discussion between the parties.

Nothing in this section prevents either party from exercising rights or remedies that cannot legally be waived.

21. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by law.

22. Entire Agreement

These Terms, together with any applicable proposal, statement of work, invoice, service agreement, or other written agreement between the parties, constitute the understanding governing the use of the Website and applicable services.

Where there is a conflict between these Terms and a specific written project agreement, the specific project agreement will prevail for that project.

23. Contact

If you have questions regarding these Terms & Conditions or my services, you can contact me through the contact information provided on Dankhan.co.